Consumer Experience | Stord
Consumer experience
Make Every Consumer Experience Magical
Start offering a magical experience for your consumers, accelerating online sales and simplifying the end-user process from storefront consideration through product delivery.
Elevate Your Brand's Consumer Experience
For brands that want to deliver a superior pre-purchase & post-purchase brand experience – from delivery promise, to order notification and tracking, through product return – that delights each consumer
How It Helps You
Drive e-commerce conversions by offering a known and accurate delivery date on your marketplace site
Control your brand experience from pre-purchase through delivery
Provide a great delivery experience with shipping options and meeting promised delivery dates
Reduce support overhead with branded order tracking and transactional emails that leverage the most up-to-date data possible and reduce WISMO queries
Simplify your tech stack with a plug & play solution that consolidates your technology and reduces system complexity
Boost follow up engagement through branded pages rather than losing traffic to delivery carriers’ sites
Why You Need It
In today's competitive e-commerce landscape, you need to offer actual delivery promise dates – that consumers can count on – if you want to boost conversions on your e-commerce website.
And to reduce overhead for your Customer Service team, you need to put crucial data directly in the hands of your end consumers to answer their own questions.
ARE YOU STRUGGLING WITH:
- Limited generic and vague Standard / Express shipping options?
- Overstretched Customer Service teams?
- Frustrated consumers wondering where their packages are?
How Consumer Experience Works
Unify Insights with Customer Profiles
Knowing your customers goes beyond knowing their orders. Boost your revenue and build lasting loyalty by uniting all orders, shipment and brand interactions into a consolidated profile. Built directly into Stord's commerce ecosystem, this new approach empowers you to deliver improved experiences leveraging every interaction from any channel.
Drive E-Commerce Conversions
Display estimated delivery dates (EDDs) on your e-commerce (Shopify) website, driving conversions and average order value via a frictionless consumer experience.
- Easily add accurate delivery promise dates to your storefront (product detail page or checkout) with a simple Shopify plugin; no development required - it's plug & play
- Benefit from cross-carrier rate shopping to meet the promised delivery date
Deliver Complete Branded Experience
Offer a branded package tracking portal for end consumers to access and view their order statuses. Deliver branded, high engagement email notifications with customizable updates on order progress.
Consumer Email Notifications
- Branded email notifications
- Email alert configuration
- Configurable event-based updates on order progress (e.g., order packed, order shipped, out for delivery, etc.)
- Guides consumers to the branded tracking portal
Consumer Portal
- Branded package tracking portal for end consumers to access and view order statuses
- Continuous order progress updates
- Delivery tracking events (regardless of carrier)
- Link and branding customization
Deliver a Magical Experience: Speed, Savings, and Satisfaction
Stord Consumer Experience transforms your brand's pre-purchase and post-purchase experiences.
Drive conversions, reduce overhead, and deliver a magical consumer experience that keeps your customers coming back for more.