Stord
Packaging Terms
Customer Terms
Effective Date: March 10, 2022
Stord Packaging Terms
These Packaging Terms shall only apply to Stord Service Agreements in which Customer has elected to receive Packaging Services from Stord. By executing the Service Agreement and accepting the Packaging Services, Stord and Customer agree to these Packaging Terms and the General Terms, Warehouse Terms, Freight Terms, and Fulfillment Terms. Capitalized terms not defined herein are defined in the General Terms.
Stord may from time to time change these Packaging Terms. Any changes are effective immediately upon posting on Stord’s website.
1. Definitions.
- Customer: In the context of Packaging Services, is as defined in the General Terms, and the buyer submitting an Order to Stord for Packaging.
- Order: Means a legally binding request by Customer for Stord to procure Packaging on behalf of Customer.
- Packaging: Means made-to-order, custom boxes and supplies for Customer’s Goods and Parcels, including boxes, mailers, pouches, dunnage, tape, collateral, labels, stickers, and tubes.
- Packaging Services: Means arranging for third parties to provide made-to-order Packaging for Customers’ Goods and Parcels.
- Quote: Means a proposal by Stord to procure Packaging on behalf of Customer. Quotes are not legally binding. A quote becomes an Order upon Customer’s full acceptance of the terms of such Quote.
- Supplier: Means the party providing the Packaging.
2. Overview.
These Packaging Terms are entered into and binding between Stord and Customer for all Orders and Packaging Services. Stord only undertakes to arrange for Packaging Services for Customer by engaging Suppliers. Stord is not a Supplier and does not manufacture or produce Packaging.
3. Quotes.
Customer is responsible for ensuring the accuracy of all specifications, certifications, and information for Stord to provide a Quote. The Quote may contain an expiration date.
4. Orders.
Once Customer accepts a Quote in writing, it becomes an Order and is a binding contract. All Orders are non-cancellable by Customer once placed, except with Stord’s express written consent.
5. Payments.
Customer agrees to be invoiced in accordance with the payment terms set forth with the Service Agreement or the Order, as applicable.
6. Storage.
Storage of Packaging at a Stord Facility is subject to Stord’s Warehouse Terms.
7. Shipping.
Shipping of Packaging from a Stord Facility to Customer’s customers is subject to Stord’s Fulfillment Terms.
8. Inspection.
Customer has the right to reject Packaging that is damaged or non-conforming to the Order’s specifications within three (3) days of receiving the Packaging.
9. Substitutions and Modifications.
Once Stord has accepted an Order, it is a binding legal agreement between the Parties. Prior to acceptance of an order by Stord, Stord may reject an order for any reason.
10. Returns.
Packaging cannot be returned except as set forth in Section 8, Inspection.
11. Tooling.
As between Stord and Customer, Customer owns any tooling used in the production of the Packaging once the tooling has been paid for by Customer.
12. Infringement.
Customer agrees it will not copy, nor permit anyone else to copy, any goods or parts thereof related to the Packaging.
13. Security Interest.
To secure payment for all sums due hereunder, Stord shall retain a security interest in all Packaging procured by Stord hereunder.
14. Force Majeure.
Stord will not be responsible for any default or delay in performance if caused by a Force Majeure Event.
15. Warranty.
Customer acknowledges that Stord is not the manufacturer of any Packaging purchased hereunder.
16. Limitation of Liability.
Stord’s liability to Customer shall in no case exceed the lesser of the purchase price of the Packaging that gives rise to the claim.
17. Indemnification.
To the maximum extent allowed by law, Customer will defend and indemnify Stord against all expenses that Stord may incur as a result of: (i) use, ownership, modification, or disposal of the goods; (ii) any infringement or alleged infringement.
Support
General Inquiries: Please contact Stord at help@stord.com if any questions arise.
Operational Failures: Report operational failures to: service@stord.com
HR Complaints: Complaints about Stord employees should be reported to: complaints@stord.com
Software Services Support: help@stord.com
Privacy Questions and Concerns: Privacy@stord.com