# Parcel Terms

**Effective Date: February 14, 2026**

**Stord Parcel Terms**  
These Parcel Terms shall only apply to Service Agreements in which Customer has elected to receive Parcel Services from Stord. By executing the Services Agreement and/or accepting the Parcel Services, Stord and Customer agree to these Parcel Terms and the General Terms. Capitalized terms not defined herein are defined in the General Terms.

Stord may from time to time change these Parcel Terms. Any changes are effective immediately upon posting on Stord’s website at Stord.com/parcel-terms.

## 1. Definitions.

**"Affiliate"** means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership, or control of more than 50% of the voting interests of the subject entity.

**"Agreement"** means the Service Agreement, SOWs, and the Stord Terms and Conditions.

**"Carrier"** means a carrier by highway or other mode providing transportation, including carriers transporting Shipments and, if applicable, draymen and/or railroad intermodal carriers. Stord is not a Carrier.

**"Customer"** means the entity that has executed an Agreement with Stord and Affiliates of that entity (for so long as they remain Affiliates) that have entered into SOWs under the Agreement.

**"End Customer"** means any third party to whom Customer directs Stord to ship, deliver, or otherwise transfer Goods or Parcels on Customer’s behalf. End Customers are Customer’s customers or recipients of Goods or Parcels.

**"Facility"** means any storage or warehouse locations where Services are provided to Customer from time to time by Stord or the Stord Partner Network.

**"Fees"** means the fees set forth in the applicable Service Agreement or SOW in U.S. dollars (or such other currency as may be specified in the applicable Service Agreement or SOW) for Services provided by Stord to Customer and all charges or costs arising from Services.

**"Force Majeure Event"** means matters beyond a Party’s reasonable control including, but not limited to, acts of God, hurricanes, tidal waves, flood, tornadoes, cyclone, wind storm, earthquake, public enemy, civil commotion, strikes, labor disputes, work stoppages or other difficulties within the workforce, delay or failure of Carriers, failure to provide power by the utility provider, intentional or malicious acts of third persons or any other organized opposition, cyber-attacks, viruses, corruption, depredation, accidents, explosions, fire, seizure under legal process, embargo, closure of public highways, railways, airways or shipping lanes, governmental interference, order, regulation, or other action(s) by governmental authority, national, regional, or local emergency(ies), plague, epidemic, pandemic, outbreaks for infectious disease or any public health crisis, or other contingency(ies), similar or dissimilar to the foregoing, beyond the reasonable control of the affected Party.

**"Freight Services"** means Stord’s arrangement, but not performance, of transportation of Customer’s Goods via third party carriers, including less-than-truckload (LTL), full truckload (FTL), intermodal, drayage, and other non-parcel transportation modes.  Freight Services exclude Parcel Services.

**"Goods"** means the merchandise or property that the Customer tenders to Stord for Services.

**"General Rate Increase" or "GRI"** means such increase or increases as are applied by individual Carriers in relation to the Parcel Services.

**"Parcel(s)"** means the merchandise, small packages, or property that the Customer tenders to Stord for Parcel Services.

**"Parcel Services"** means arranging for third-party motor carriers to provide transportation services of Parcels consigned to End Customers on behalf of Customer.

**"Scope of Work" or "SOW"** means a signed document or online order specifying the Services to be provided that is entered into between Customer or any of their Affiliates and Stord.

**"Shipment"** means any Goods, Parcels, or other property tendered by Customer to Stord for Freight Services or Parcel Services, whether transported via small parcel, less-than-truckload (LTL), full truckload (FTL), intermodal, or any other mode of transportation.

**"Services"** means the products, services, and access that are provided by Stord to Customer under a Service Agreement or SOW, including Warehouse Services, Freight Services, Parcel Services, and Software Services. Services exclude Third-Party Applications.

**"Stord"** means Stord, Inc. and its Affiliates.

**"Stord Group"** means Stord, Inc., as well as its Affiliates, Carriers, and the Stord Partner Network.

**"Stord Partner Network"** means third-party fulfillment or warehouse service providers contracted by Stord to provide Warehouse Services.

## 2. Status.
Stord may transport and deliver Shipments by any route using any means of transport and may sub-contract or delegate Parcel Services or Freight Services to its Affiliates or any third party. For Parcel Services, Stord will perform as a surface freight forwarder, as that term is defined in 49 U.S.C. § 13102(8), pursuant to Stord’s operating authority issued by the FMCSA. For Freight Services, Stord may perform as a broker, as that term is defined in 49 U.S.C. § 13102(2). Stord will engage Carriers to perform Parcel Services and Freight Services. Customer authorizes Stord to arrange transportation pursuant to Carrier terms generally consistent with industry standards for the type of transportation being offered by the applicable Carrier.

## 3. Carrier Selection.
Stord will tender Parcels and Shipments to either postal, small parcel, or other Carriers as set forth herein. Stord shall ship all Parcels and Shipments via the Carriers of Stord’s selection. Stord will use commercially reasonable efforts to select the Carrier for each Parcel in a manner designed to optimize the cost in relation to the service level of such Parcel, taking into account Parcel attributes including, but not limited to dimensions and weight, Parcel geography (e.g. origin / End Customer destination pair), transit times, requested End Customer delivery dates, and Carrier service levels. Stord makes no guarantees regarding End Customer satisfaction with delivery times or Carrier performance.

## 4. Status of Carriers.
Customer understands and agrees that: (a) the Carriers who transport the Shipments are independent contractors who have exclusive control over their drivers and employees; (b) Stord shall have no liability for bodily injury, property damage, loss or destruction of Parcels, Shipments, delay, non-delivery, fines, or fees related to Parcel Services and Freight Services, except to the extent arising from Stord’s sole negligence or willful misconduct; (c) Stord’s liability for lost, damaged, or destroyed Goods shall terminate as soon as the Goods are tendered to the Carrier as instructed by Customer, at which point such Goods become Parcels and/or Shipments. Except as set forth herein, Stord shall incur no liability for lost, damaged, or destroyed Parcels or Shipments.

## 5. Carrier Performance.
Stord makes no representations or warranties that any Shipment will be delivered on-time or in accordance with a Carrier’s shipping terms. Stord cannot guarantee Carriers will make available the necessary capacity to meet Customer’s Parcel Services or Freight Services needs, especially during peak season. Stord shall not be liable for any consequences of delay including, but not limited to, penalties, fines, or other fees for a Carrier’s failure to deliver any Parcel or Shipment on-time or in accordance with its shipping terms. Stord will accept Parcels or Shipments returned to it by Carriers due to a rejection by an End Customer or the Carrier’s inability to deliver the Shipment (“Returns”). Customer will retain title to and bear all risk of loss for Returns and pay Stord for all Carrier charges and Stord labor related to Returns.

## 6. Parcel Rates.
Due to the nature of Parcel Services, Parcel rates, if provided, are for informational purposes only, and may not include all costs, ancillary service fees, surcharges, and special handling fees from the relevant Carrier, and are subject to change. Stord may impose a General Rate Increase or other Carrier surcharge charged by Carriers, including but not limited to surcharges in relation to fuel, dangerous goods, and peak season. Stord agrees to provide fifteen (15) days prior written notice of any such increases or charges.

## 7. Bills of Lading.
All Shipments tendered to Stord by Customer and all Parcel Services and Freight Services shall be subject solely to this Agreement, and any bills of lading or other forms of shipping documents, receipts, contracts, or agreements shall not apply to the extent they are inconsistent with the terms of this Agreement.

## 8. Freight and Parcel Services Claims.
(a) Claims by Customer for loss, damage, or delay to Shipments must be presented in writing to Stord within a reasonable time, and in no event later than sixty (60) days after the date of delivery to the End Customer for the Shipment. Customer must complete the claim with all required information within nine (9) months. (b) No lawsuit or other action may be maintained by Customer or others against Stord for loss, damage, or delay to Shipments unless: (i) a timely written claim has been submitted; and (ii) such lawsuit or other action is commenced no later than two (2) years from the date that Stord denies Customer’s claim. (c) Customer’s failure to comply with the requirements shall be an absolute bar to any recovery on such claim. (d) Stord is not a Carrier and shall not be held liable for loss, damage, or delay to Shipments arising from Freight Services or Parcel Services. (e) Customer expressly waives any rights and remedies Customer may have under 49 U.S.C. § 14706(a) and (f) with respect to any Shipment.

## 9. Freight and Parcel Services Liability Cap.
Customer declares that Stord’s liability for any loss, damage, theft, destruction, delay, or failed delivery is limited to the lesser of: (a) the amount Stord actually recovers from the applicable Carrier for such Shipment; or (b) for Parcel Services, $100 per Shipment; or (ii) for Freight Services, $25.00 per pound of lost or damaged Goods.

## 10. International Compliance.
(a) Stord is not a customs broker or non-vessel operating common carrier (“NVOCC”). Customer is solely responsible for all customs, import, and export compliance matters related to international shipments of Parcels to End Customers. (b) Customer shall be the “importer of record” and “exporter of record” for all international shipments.

## 11. Address Accuracy.
Customer is solely responsible for the accuracy and deliverability of all End Customer shipping addresses it provides, and any fees from the Carrier due to Customer providing an incorrect address.
  
##### Support
**General Inquiries:** Please contact Stord at [help@stord.com](mailto:support@stord.com).  
**Operational Failures:** Customer responsibilities include reporting operational failures to: [service@stord.com](mailto:service@stord.com).  
**HR Complaints:** Complaints about Stord employees should be reported to: [complaints@stord.com](mailto:complaints@stord.com).  
**Software Services Support:** [help@stord.com](http://help@stord.com/).  
**Privacy Questions and Concerns:** [Privacy@stord.com](http://Privacy@stord.com/)