# Consolidated Terms and Conditions

## Customer Terms

**Effective Date: February 14, 2026**

### Table of Contents

1. Definitions  
2. Applicable Terms and Overview of Services  
3. Customer Obligations and Warranties  
4. Fees and Payment  
5. Warehouse Services  
6. Parcel Services and Freight Services  
7. Software Services  
8. Claims for Loss or Damage  
9. Confidentiality and Publicity  
10. Indemnification  
11. Insurance  
12. Disclaimers  
13. Limitation of Liability  
14. Termination  
15. General Provisions

### Section 1. Definitions

Capitalized terms are defined as follows:  
**“Affiliate”** means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity.  
**“Agreement”** means the Service Agreement, SOWs, and the Stord Terms and Conditions.  
**“Carrier”** means a carrier by highway or other mode providing transportation, including carriers transporting Shipments. Stord is not a Carrier.  
**“Competitor”** means any third party providing products or services competitive with any part of the Services offered by Stord.  
**“Confidential Information”** is defined in Section 9.1.  
**“Customer”** means the entity executing an Agreement with Stord and its Affiliates.  
**“Customer Content”** means all materials provided by the Customer to Stord.  
**“Customer Information”** means personally identifying information of the Customer.  
**“Data Anonymization”** means the process by which Stord renders data non-identifiable.  
**“End Customer”** means any third party to whom the Customer directs Stord to ship.  
**“Facility”** means storage or warehouse locations.  
**“Fees”** means charges for Services.  
**“Force Majeure Event”** includes matters beyond a party’s reasonable control.  
**“Freight Services”** means the transportation arrangement for Customer's Goods.  
**“Goods”** refers to merchandise or property tendered to Stord.  
**“General Rate Increase” or “GRI”** means increases applied by individual Carriers.  
**“IP Rights”** means all intellectual property rights.  
**“Malicious Code”** means harmful code or programs.  
**“Parcel(s)”** refers to merchandise or packages tendered for Parcel Services.  
**“Parcel Services”** means arranging transportation services of Parcels.  
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