UK Mailing Terms

Customer Terms

General Terms and Conditions

Value Added Services (Mailing)

Stord Europe Ltd· Version 1.0 · September 2026

1. Scope

1.1 These General Terms and Conditions for Value Added Services (the “VAS Terms”) govern the relationship between the Customer and Stord Europe Ltd (“Stord”) in relation to the value added services provided by Stord, including mailing, print, personalisation, lettershop, enclosing, data processing and related project-based fulfilment services (the “VAS”). The Data Processing Addendum at Appendix 1 forms part of these VAS Terms.

1.2 These VAS Terms do not apply to warehousing, freight, parcel or software services, which are governed by Stord’s Consolidated Terms and Conditions available at stord.com/legal/terms together with the applicable regional provisions. Where Stord provides both VAS and other services to the Customer, the terms applicable to each service apply respectively. Where the Customer has entered into a separate Service Agreement with Stord, these VAS Terms supplement that agreement in respect of VAS only and, to the extent of any conflict in respect of VAS, these VAS Terms prevail.

2. Definitions

In these VAS Terms:

• “Carrier” means a postal operator, downstream access provider or other carrier nominated by Stord, or nominated by the Customer and agreed in writing by Stord, for the conveyance or delivery of Mail.
• “Contract” means the contract for the provision of VAS formed in accordance with Section 3, comprising the accepted Quotation, these VAS Terms and Appendix 1.
• “Dangerous Goods” means articles, materials, goods and liquids identified as dangerous goods under the Technical Instructions issued by the International Civil Aviation Organization (ICAO).
• “Excluded Mail” means Dangerous Goods, items subject to legal export restrictions or prohibitions, and items sent to or by a person subject to embargo rules or international sanctions.
• “Mail” means letters, documents, goods, parcels and other items produced, packaged and addressed by Stord in the course of providing the VAS.
• “Materials” means marketing, advertising, promotional, fulfilment, goods, data and other materials provided or approved by the Customer.
• “Order” means a Quotation accepted by the Customer in accordance with Section 3.
• “Quotation” means a written cost estimate issued by Stord for a specific VAS project.

3. Quotations, Orders and Formation of the Contract

3.1 A Quotation is an offer by Stord to supply VAS. It is valid for thirty (30) days from its date and is exclusive of Value Added Tax, which is charged at the prevailing rate where applicable.

3.2 A Contract is formed, and the Quotation becomes an Order, upon the earlier of: (a) the Customer’s written acceptance of the Quotation; or (b) the Customer, or a third party on the Customer’s behalf, handing over Mail or Materials to Stord for provision of the VAS.

3.3 The Contract is made only on these VAS Terms. Deviations do not apply unless agreed in advance in writing between the Parties.

3.4 Where the Customer is new to Stord, the Customer shall complete Stord’s account application before Stord commences work under the first Order.

3.5 A Quotation is given subject to Stord’s sight of the Materials and confirmation that they are suitable for the VAS quoted.

3.6 The fees in a Quotation are based on a uniform run of the Materials in the quantity requested.

4. Fees and Payment

4.1 Unless different payment terms have been agreed in writing, the Customer shall pay the fees in advance or on handing over the Mail or Materials to Stord.

4.2 In the case of late payment, Stord may charge default interest at the maximum rate permitted by applicable law.

4.3 If the Customer’s open accounts receivable exceed £10,000 (the “Credit Limit”), Stord may suspend the VAS until the balance is reduced.

4.4 The Customer shall not set off any claim against any sum due to Stord unless the claim is undisputed.

5. Materials and Data

5.1 The Customer shall provide Materials of adequate quantity for the provision of the VAS.

5.2 Where Stord is to print any text or image, the Customer shall supply it in a medium agreed by the Parties.

5.3 The Customer warrants that any data supplied is clean, free of computer viruses, and compliant with applicable law.

5.4 Stord may reject any Materials that appear to be unsuitable for the VAS.

5.5 Stord is not required to print, distribute or handle Materials that may be illegal or libelous.

6. Proofs

6.1 Stord shall provide the Customer with a proof of any text to be printed.

6.2 If further amendments or proofs are required due to errors by the Customer or third party, the Customer is liable for the costs incurred.

7. Storage and Disposal of Materials

7.1 Stord shall agree a date for delivery of the Materials.

7.2 Materials are subject to Stord’s then-current storage rate from the date of receipt.

7.3 Following completion of an Order, Stord shall return or dispose of remaining Materials at the Customer’s expense.

8. Delivery and Completion

8.1 Stord will use reasonable endeavours to deliver the VAS on or before the estimated dates provided in the Contract.

9. Postal and Downstream Access Services

9.1 Where the VAS includes the induction of Mail, the Customer accepts Stord’s delivery aims and process specifications.

10. Data Protection

10.1 Stord shall process any Personal Data provided by the Customer in accordance with the Data Processing Addendum.

11. Claims

11.1 The Customer shall notify Stord of any loss or damage to the Materials within one (1) month from the date on which the Materials were handed over.

12. Liability

12.1 Stord has no liability for any loss, damage, costs or claims arising from the Customer's actions.

13. Insurance and Risk

13.1 The Customer is responsible for insuring the Materials whilst on Stord’s premises.

14. Force Majeure

14.1 If Stord is prevented from providing the VAS by circumstances beyond its reasonable control, performance is suspended until the situation is resolved.

15. Confidentiality

15.1 Each Party shall keep all technical, financial, and commercial information confidential.

16. Lien

Stord has a general lien over all Mail and Materials in its possession in respect of all unpaid sums due from the Customer.

17. Termination

17.1 Either Party may terminate a Contract by written notice if the other Party commits a breach of these VAS Terms.

18. Subcontracting

Stord may subcontract part or all of the provision of the VAS without affecting its liability to the Customer.

19. General

19.1 These VAS Terms, together with the applicable Quotation and Appendix 1 constitute the entire agreement between the Parties.

20. Governing Law and Jurisdiction

The Contract is governed by the laws of England and Wales.

Appendix 1 - Data Processing Addendum

Data Processing Addendum

This Data Processing Addendum (“DPA”) is entered into as part of the Contract between Stord Europe Ltd (“Processor”) and the Customer identified in the applicable Quotation (“Controller”).

1. Definitions

“Data Protection Laws” means the UK General Data Protection Regulation, the Data Protection Act 2018, and any legislation that replaces or supplements them.

2. Scope and Roles

Controller determines the purposes and means of processing Personal Data in connection with the VAS.

3. Controller Obligations

Controller shall comply with its obligations under Data Protection Laws with respect to the Personal Data it provides to Processor.

4. Processor Obligations

Processor shall process Personal Data only on Controller’s documented instructions.

5. International Transfers

Processor shall not transfer Personal Data outside the United Kingdom unless appropriate safeguards are in place.

6. Liability

Each party’s liability under this DPA is subject to the limitations and exclusions set out in the VAS Terms.

7. Precedence

In the event of any conflict between this DPA and the VAS Terms, this DPA shall prevail with respect to the processing of Personal Data.

Schedule 1: Details of Processing

Subject matter and duration: Processing of Personal Data in connection with VAS for the duration of the applicable Order.

Schedule 2: Technical and Organisational Measures

Processor shall maintain appropriate technical and organisational measures to protect Personal Data against unauthorised processing.

Schedule 3: Approved Sub-Processors

A current list of Processor’s sub-processors is available at https://trust.stord.com/.