Your custom consumer experience report | Stord Mystery Shop
Mystery Shopping for D'Addario
Take the mystery out of your consumer experience. Stord analyzed the entire pre-purchase through post-delivery experience for you and 2 of your competitors.
Orders were placed on August 31st, and shipped to three locations across the United States (California, Texas, and Georgia).
51
PRE-PURCHASE
Your product details experience, in-cart experience, shipping options, and fees.
SHIPPING & TRACKING
The accuracy of your delivery date, communication, and overall quality.
POST-PURCHASE
Ease of communication and resolution for returns, missing, or damaged orders.
COMPETITOR ANALYSIS
We applied the same rigorous testing of over 250 different metrics to two of your competitors.
UNBOXING
The caliber of the packaging, branding, and inserts.
| What We Looked For | D'Addario | Astro Gaming Inc | Anker Technology |
|---|---|---|---|
| Inventory Availability | |||
| Express Checkout Options | |||
| Shipping Options | Standard Shipping | Standard Courier, Express Courier | Standard Free |
| Carbon Neutral Shipping | |||
| Delivery Promise | No Promise | 3-5 Days | 3-7 Days |
| How Much is Shipping? | $12.99 | $0-$8.00 | $0 |
| Free Shipping Threshold | $50 | $29 | $0 |
| Shipment Protection |
POST-PURCHASE EXPERIENCE
| D'Addario | Astro Gaming Inc | Anker Technology | |
|---|---|---|---|
| Post-Purchase Email | |||
| Post Purchase Text | |||
| Shipping Update Email | |||
| Shipping Update Text | |||
| Delivery Tracking | |||
| Tracking Provider | USPS | FedEx | LaserShip, Yanwen Express, GOFO |
| Delivery Promise vs. Actual Delivery |
OVERALL UNBOXING EXPERIENCE
| D'Addario | Astro Gaming Inc | Anker Technology | |
|---|---|---|---|
| Point of Origin | Farmingdale, NY | Shepherdsville, KY | Los Angeles, CA |
| Time of Order | Morning | Morning | Afternoon |
| Delivery Promise | No Promise | 3-5 Days | 3-7 Days |
| Click-to-ship Timing | 2 Days | Next Day | Next Day |
| Click-to-deliver Timing | 5 Days | 3 Days | 4 Days |
| Branded Box | Not visible | ||
| Appropriate Packaging | |||
| Condition Of Packaging | Average | Damage due to Weather | Average |
| Order Accuracy | |||
| Condition Of Products | Good | Good | Average |
| Samples / Inserts | |||
| Overall Unboxing Experience | 32/55 | Average | Average |
Your Unboxing Video
Take a look at a real end consumer experience when unboxing your products at our Atlanta location. The packaging experience is an extension of your brand and needs to delight.
Expensive Shipping
47% - 60% of online shoppers will abandon their cart due to higher shipping costs and fees.
Solution
Offering free shipping, or order value-based free shipping, can dramatically boost conversions and revenue.
Single Node Fulfillment
More days in transit and more expensive parcel zones to reach your end consumers. A single node grants simplicity of inventory but with potential huge downsides.
Solution
Strategically placed multinode fulfillment footprint means your products can be closer to your end consumers, reducing both the cost and the time it takes for your products to reach their end destination. Faster and cheaper with happier customers.
No Delivery Promise
14% of consumers will abandon shopping with a retailer completely if they receive a late delivery just once.
Solution
Implement intelligent rate and carrier shopping to ensure orders arrive on-time at the best cost to delight your customers and your bottom line.