Your custom consumer experience report | Stord Mystery Shop
Mystery Shopping for De Soi
Take the mystery out of your consumer experience. Stord analyzed the entire pre-purchase through post-delivery experience for you and 2 of your competitors.
Orders were placed on September 24th, and shipped to three locations across the United States (California, Texas and Georgia).
78
PRE-PURCHASE
Your product details experience, in-cart experience, shipping options, and fees.
SHIPPING & TRACKING
The accuracy of your delivery date, communication, and overall quality.
POST-PURCHASE
Ease of communication and resolution for returns, missing, or damaged orders.
COMPETITOR ANALYSIS
We applied the same rigorous testing of over 250 different metrics to two of your competitors.
UNBOXING
The caliber of the packaging, branding, and inserts.
See your custom unboxing video
| What We Looked For | De Soi | Curious Elixirs | French Bloom |
|---|---|---|---|
| Inventory Availability | |||
| Express Checkout Options | |||
| Shipping Options | Standard, U.S. Express | Flat Rate (UPS Ground) | Ground, UPS Express- 3 Business Days, UPS Express- 1 Business Day, UPS Express- 2 Business Days |
| Carbon Neutral Shipping | |||
| Delivery Promise | 3-4 Business Days | 2-4 Business Days | 3-5 Business Days |
| How Much is Shipping? | $6.90-$55.95 | $9.99 | $10-$31 for East, $11-$33 for Central, $12-$37 for West |
| Free Shipping Threshold | $60 | N/A | $100 |
| Shipment Protection |
POST-PURCHASE EXPERIENCE
| De Soi | Curious Elixirs | French Bloom | |
|---|---|---|---|
| Post-Purchase Email | |||
| Post Purchase Text | |||
| Shipping Update Email | |||
| Shipping Update Text | |||
| Delivery Tracking | Tracking link in email did not work, was accessible when viewing order on website | ||
| Tracking Provider | UPS + FedEx | UPS | USPS |
| Delivery Promise vs. Actual Delivery |
OVERALL UNBOXING EXPERIENCE
| Destination | De Soi | Curious Elixirs | French Bloom |
|---|---|---|---|
| Pleasant Hill, CA | Shipped from: Sparks, NV Delivery Promise: 3-4 Business Days Delivery Timing: 2 Days |
||
| Austin, TX | Shipped from: Atlanta, GA Delivery Promise: 3-4 Business Days Delivery Timing: 3 Days |
||
| Atlanta, GA | Shipped from: Atlanta, GA Delivery Promise: 3-4 Business Days Delivery Timing: 2 Days |
| What We Looked For | De Soi | Curious Elixirs | French Bloom |
|---|---|---|---|
| Point of Origin | Sparks, NV | Lenexa, KS | Compton, CA |
| Time of Order | Morning | Morning | Morning |
| Delivery Promise | 3-4 Business Days | 2-4 Business Days | 3-5 Business Days |
| Click-to-ship Timing | Same Day | 3 Days | Next Day |
| Click-to-deliver Timing | 2 Days | 7 Days | 2 Days |
| Branded Box | Not visible from exterior | ||
| Appropriate Packaging | |||
| Condition Of Packaging | Average | Average | Average |
| Order Accuracy | |||
| Condition Of Products | Good | Average | Good |
| Samples / Inserts | |||
| Overall Unboxing Experience | 48/55 | 32/55 | 41/55 |
Your Unboxing Video
Take a look at a real end consumer experience when unboxing your products at our Atlanta location. The packaging experience is an extension of your brand and needs to delight.
Ineffective Packaging
Most packages include 40% wasted space leaving brands paying for more dunnage and increasing their shipping fees. A overly large and unbranded box will lower the consumer experience and damage your brand sentiment.
Solution
Custom packaging designed specifically for your products based on your kitting or most common orders reduces dunnage and needless carrier costs while improving the consumer unboxing experience.
Damaged Product
Damaged packages make frustrated consumers prone to submitting expensive customer support tickets and online reviews.
Solution
Appropriate dunnage and parcel size can reduce the chance of damage, and portal to streamline the resolution process protects your consumer experience.
All of these insights are from publicly available information, but many more opportunities exist to improve your consumer experience.