Your custom consumer experience report | Stord Mystery Shop
Mystery Shopping for Erno Laszlo
Take the mystery out of your consumer experience. Stord analyzed the entire pre-purchase through post-delivery experience for you and 2 of your competitors.
Orders were placed on September 8th and shipped to three locations across the United States (California, Texas and Georgia).
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PRE-PURCHASE
Your product details experience, in-cart experience, shipping options, and fees.
SHIPPING & TRACKING
The accuracy of your delivery date, communication, and overall quality.
POST-PURCHASE
Ease of communication and resolution for returns, missing, or damaged orders.
COMPETITOR ANALYSIS
We applied the same rigorous testing of over 250 different metrics to two of your competitors.
UNBOXING
The caliber of the packaging, branding, and inserts.
| What We Looked For | Erno Laszlo | Clearstem | Beauty of Joseon |
|---|---|---|---|
| Inventory Availability | |||
| Express Checkout Options | |||
| Shipping Options | Standard, UPS 2nd Day Air, UPS Overnight | Standard, Express | Standard Courier |
| Carbon Neutral Shipping | |||
| Delivery Promise | No Promise | 3-4 Days | 2-5 Days |
| How Much is Shipping? | $8.00-$40.00 | $4.99-$9.99 | $6.00 |
| Free Shipping Threshold | $100 | $75 | N/A |
| Shipment Protection |
POST-PURCHASE EXPERIENCE
| Erno Laszlo | Clearstem | Beauty of Joseon | |
|---|---|---|---|
| Post-Purchase Email | |||
| Post Purchase Text | |||
| Shipping Update Email | |||
| Shipping Update Text | |||
| Delivery Tracking | |||
| Tracking Provider | USPS | Cirro | DHL |
| Delivery Promise vs. Actual Delivery | N/A |
Overall Unboxing Experience
| Erno Laszlo | Clearstem | Beauty of Joseon | |
|---|---|---|---|
| Point of Origin | Cranbury, NJ | Chicago, IL | Whittier, CA |
| Time of Order | Morning | Morning | Morning |
| Delivery Promise | No Promise | 3-4 Days | 2-5 Days |
| Click-to-deliver Timing | 6 Days | 4 Days | 10 Days |
| Branded Box | |||
| Appropriate Packaging | |||
| Condition Of Packaging | Good | Good | Good |
| Order Accuracy | |||
| Condition Of Products | Good | Average | Good |
| Samples / Inserts | |||
| Overall Unboxing Experience | 35/55 | Average | Average |
Your Unboxing Video
Take a look at a real end consumer experience when unboxing your products at our Atlanta location. The packaging experience is an extension of your brand and needs to delight.
No Delivery Promise
14% of consumers will abandon shopping with a retailer completely if they receive a late delivery just once.
Solution
Implement intelligent rate and carrier shopping to ensure orders arrive on-time at the best cost to delight your customers and your bottom line.
Limited Carrier Network
Using one or a small number of carriers leaves you exposed to drastic general rate increases, limited service level options, and diminished special services for specific product types.
Solution
Stord's massive network of local and national parcel carriers unlocks intelligent selection of the right carrier based on cost and delivery date. Protect your margins while ensuring you hit your promised delivery date without sacrificing quality.
Expensive Shipping
47% - 60% of online shoppers will abandon their cart due to higher shipping costs and fees.
Solution
Offering free shipping, or order value-based free shipping, can dramatically boost conversions and revenue.