Your custom consumer experience report | Stord Mystery Shop

Mystery Shopping for Joe's Jeans

Take the mystery out of your consumer experience. Stord analyzed the entire pre-purchase through post-delivery experience for you and 2 of your competitors.

Orders were placed on September 1st, and shipped to three locations across the United States (California, Texas and Georgia).

PRE-PURCHASE

Your product details experience, in-cart experience, shipping options, and fees.

SHIPPING & TRACKING

The accuracy of your delivery date, communication, and overall quality.

POST-PURCHASE

Ease of communication and resolution for returns, missing, or damaged orders.

COMPETITOR ANALYSIS

We applied the same rigorous testing of over 250 different metrics to two of your competitors.

UNBOXING

The caliber of the packaging, branding, and inserts.

What We Looked For

What We Looked For Joe's Jeans Good American Allsaints
Inventory Availability
Express Checkout Options
Shipping Options Ground, 2-Day, Next Day Standard, Ground, Expedited Standard, 3 Day, Express
Carbon Neutral Shipping
Delivery Promise 7-10 Business Days 5-8 Days 2-10 Days
How Much is Shipping? $10.00-$40.00 $7.00-$25.00 $7.95-$24.95
Free Shipping Threshold $200 N/A $100
Shipment Protection

POST-Purchase Experience

Joe's Jeans Good American Allsaints
Post-Purchase Email
Post Purchase Text
Shipping Update Email
Shipping Update Text
Delivery Tracking
Tracking Provider UPS USPS + UPS + FedEx FedEx + UPS
Delivery Promise vs. Actual Delivery

Overall Unboxing Experience

See details by destination

Destination

Joe's Jeans Good American Allsaints
Point of Origin Ontario, CA Phoenix, AZ Hodgkins, IL
Time of Order Morning Morning Morning
Delivery Promise 7-10 Business Days 5-8 Days 2-8 Days
Click-to-ship Timing Next Day Same Day Next Day
Click-to-deliver Timing 8 Days 4 Days 7 Days
Branded Box
Appropriate Packaging
Condition Of Packaging Average Good Average
Order Accuracy
Condition Of Products Good Average Good
Samples / Inserts
Overall Unboxing Experience 37/55 Good Average

Your Unboxing Video

Take a look at a real end consumer experience when unboxing your products at our Atlanta location. The packaging experience is an extension of your brand and needs to delight.

Expensive Shipping

47% - 60% of online shoppers will abandon their cart due to higher shipping costs and fees.

Solution

Offering free shipping, or order value-based free shipping, can dramatically boost conversions and revenue.

Long Delivery Time

18-24% of consumers will abandon their cart due to slow stated delivery promises.

Solution

An expansive offering of carriers allows for better selection and faster delivery with better unit economics.

Single Node Fulfillment

More days in transit and more expensive parcel zones to reach your end consumers. A single node grants simplicity of inventory but with potential huge downsides.

Solution

Strategically placed multinode fulfillment footprint means your products can be closer to your end consumers, reducing both the cost and the time it takes for your products to reach their end destination. Faster and cheaper with happier customers.

All of these insights are from publicly available information, but many more opportunities exist to improve your consumer experience.