Your custom consumer experience report | Stord Mystery Shop
Mystery Shopping for Telfar
Take the mystery out of your consumer experience. Stord analyzed the entire pre-purchase through post-delivery experience for you and 2 of your competitors.
Orders were placed on September 9th, and shipped to three locations across the United States (California, Texas and Georgia).
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PRE-PURCHASE
Your product details experience, in-cart experience, shipping options, and fees.
SHIPPING & TRACKING
The accuracy of your delivery date, communication, and overall quality.
POST-PURCHASE
Ease of communication and resolution for returns, missing, or damaged orders.
COMPETITOR ANALYSIS
We applied the same rigorous testing of over 250 different metrics to two of your competitors.
UNBOXING
The caliber of the packaging, branding, and inserts.
| What We Looked For | Telfar | Dooney & Bourke | Kate Spade |
|---|---|---|---|
| Inventory Availability | |||
| Express Checkout Options | |||
| Shipping Options | Standard Domestic, Expedited | Economy, Standard, Premium, Express | Standard, Express, Overnight |
| Carbon Neutral Shipping | |||
| Delivery Promise | 3-5 Business Days | 5-8 Days | 3-7 Business Days |
| How Much is Shipping? | $12.00-$38.00 | $10.50-$40.00 | $0-$30.00 |
| Free Shipping Threshold | $300 | N/A | $0 |
| Shipment Protection |
POST-Purchase Experience
| Telfar | Dooney & Bourke | Kate Spade | |
|---|---|---|---|
| Post-Purchase Email | |||
| Post Purchase Text | |||
| Shipping Update Email | |||
| Shipping Update Text | |||
| Delivery Tracking | |||
| Tracking Provider | UPS | UPS | FedEx |
| Delivery Promise vs. Actual Delivery |
Overall Unboxing Experience
Expensive Shipping
47% - 60% of online shoppers will abandon their cart due to higher shipping costs and fees.
Solution
Offering free shipping, or order value-based free shipping, can dramatically boost conversions and revenue.
Limited Carrier Network
Using one or a small number of carriers leaves you exposed to drastic general rate increases, limited service level options, and diminished special services for specific product types.
Solution
Stord's massive network of local and national parcel carriers unlocks intelligent selection of the right carrier based on cost and delivery date. Protect your margins while ensuring you hit your promised delivery date without sacrificing quality.
Single Node Fulfillment
More days in transit and more expensive parcel zones to reach your end consumers. A single node grants simplicity of inventory but with potential huge downsides.
Solution
Strategically placed multinode fulfillment footprint means your products can be closer to your end consumers, reducing both the cost and the time it takes for your products to reach their end destination. Faster and cheaper with happier customers.
All of these insights are from publicly available information, but many more opportunities exist to improve your consumer experience.