Your custom consumer experience report | Stord Mystery Shop
Mystery Shopping for Tommy Bahama
Take the mystery out of your consumer experience. Stord analyzed the entire pre-purchase through post-delivery experience for you and 2 of your competitors.
Orders were placed on September 9th, and shipped to three locations across the United States (California, Texas and Georgia).
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PRE-PURCHASE
Your product details experience, in-cart experience, shipping options, and fees.
SHIPPING & TRACKING
The accuracy of your delivery date, communication, and overall quality.
POST-PURCHASE
Ease of communication and resolution for returns, missing, or damaged orders.
COMPETITOR ANALYSIS
We applied the same rigorous testing of over 250 different metrics to two of your competitors.
UNBOXING
The caliber of the packaging, branding, and inserts.
| What We Looked For | Tommy Bahama | Burlebo | Collars & Co |
|---|---|---|---|
| Inventory Availability | Low Stock | ||
| Express Checkout Options | |||
| Shipping Options | FedEx Ground, FedEx 3 Day, FedEx 2 Day, FedEx Next Day, FedEx Priority Next Day | Ground Shipping, UPS 2nd Day Air, UPS Next Day Air | Standard, Express |
| Carbon Neutral Shipping | |||
| Delivery Promise | 1-8 Business Days | 4-7 Days | 5-7 Days |
| How Much is Shipping? | $9.00-$40.00 | $9.95-$89.18 | $9.37-$11.83 |
| Free Shipping Threshold | $150 | $99 | $150 |
| Shipment Protection |
POST-Purchase Experience
| Tommy Bahama | Burlebo | Collars & Co | |
|---|---|---|---|
| Post-Purchase Email | |||
| Post Purchase Text | |||
| Shipping Update Email | |||
| Delivery Tracking |
Overall Unboxing Experience
| Tommy Bahama | Burlebo | Collars & Co | |
|---|---|---|---|
| Point of Origin | Auburn, WA | Houston, TX | Gaithersburg, MD |
| Time of Order | Morning | Afternoon | Afternoon |
| Click-to-ship Timing | Same Day | 3 Days | 2 Days |
| Click-to-deliver Timing | 7 Days | 7 Days | 3 Days |
| Branded Box | |||
| Condition Of Packaging | Average | Good | Good |
| Order Accuracy | |||
| Condition Of Products | Good | Good | Good |
| Overall Unboxing Experience | 35/55 | Good | Good |
Conclusion
All of these insights are from publicly available information, but many more opportunities exist to improve your consumer experience.
Schedule time to dig deeper into your data.