Software Services Support | Stord
Software Services
Expert assistance to get you up and running, your team onboarded and productive rapidly, and data flowing across your tech stack. Backed by the professional support you need to address issues that may arise and keep your operations running smoothly.
Customized Software Implementation
OMS and WMS Deployments Customized for Your Business
As with our fulfillment solutions, we know there’s “no one size fits all.”
Our software implementation process isn't just about getting you set up – it's about creating a solution that's uniquely yours. We partner with you to scope out a tailored solution that fits perfectly into your existing logistics and systems, whether you need remote assistance or on-site implementation. We're here to ensure a smooth transition every step of the way.
Stord’s Software Implementation team comprises experts in deploying OMS and WMS technology to ensure rapid time-to-value for your organization. Our team ensures your team’s fully trained with the Stord software live in production. Implementation projects include six overall phases:
- Design
- Build
- Deploy
- Go-Live
- Hypercare
- Handoff To Support
“The Stord Professional Services team took the time to understand what’s special about our business, what we needed, and how our team works together. And then got us up and running right on schedule.”
Director E-commerce Operations, National Omnichannel Brand
Robust Software Support
Expert Assistance That Keeps Your Business Humming
Our goal?
To keep your Stord software running smoothly – so you can focus on what you do best – growing your business.
Whether you’re relying on Stord One Commerce or Stord One Warehouse, our support doesn't stop after implementation. Hypercare support (special “handoff” service) ensures smooth post-implementation operation.
And once the software is deployed, we provide comprehensive OMS and WMS software support services, including ensuring connectivity to other systems, robust data security measures, knowledge sharing and partnership in our continuous software innovation.
“I’m very satisfied with all the Stord Support reps. They go above and beyond, and are a pleasure to work with!”
Suzanne Sarmadi, Senior Customer Service Associate
Dedicated Software Technical Support
Structured SLAs for prompt issue resolution,
- Automated escalation paths for critical needs
- Direct communication with regular updates until issue resolution
- Automated alerting to on-call engineers
- Well-defined procedures for swift action
- Continuous improvement from incident reviews
Guaranteed SLAs
Severity 1: 24x7 on call engineering support extensive knowledge base product roadmap influence
Comprehensive Help Center
Extensive knowledge base library of articles and guides,
- Precise AI-based answers to your questions
- Regularly updated with the latest product updates, best practices and insights
- Accessible anytime for immediate assistance
Product Roadmap Input & Influence
Provide valuable input and actively influence new feature development that aligns to your needs.
- Collaborative development approach
- Submit requests for roadmap additions
- Opportunity to contribute product ideas/suggestions