Protect Your Orders and Consumer Experience | Stord Shipment Protection
Shipment Protection
Ensure a seamless pre-purchase and post-delivery experience to give your customers confidence against loss, theft, and damage. They expect their orders to arrive on time and without issues, and when problems arise, they expect quick, effective solutions.
Show your customers you’re prepared to meet their expectations from pre-purchase through post-delivery. An intuitive and swift resolution system is key to building their trust and satisfaction.
Don’t leave your customer experience in the hands of porch pirates.
1,700,000
Packages are lost or stolen
in the United States each day!
How We Protect You And Your Customers
Improved confidence in your brand and shipping process increases the rate of repeat customers
Decreased cart abandonment and greater conversions
Lasting customer loyalty through swift reimbursements and streamlined claims processing
Outsourced claim resolutions alleviates your overhead
Instant integration with Shopify and other platforms - get started with little to no upfront work or upkeep.
Boosted revenue through Stord Shipment Protection margin sharing
Why Stord Shipment Protection
With Stord Shipment Protection a seamless, customizable flow at checkout signals to your customers that your brand has them covered - with a fully integrated claims process and branded order tracking portal, you are in control of your customer experience.
Shipping Protection is a component of Stord’s Consumer Experience suite - enabling you to master your customer experience with estimated delivery dates, easy shipping method selections, and more.
88 %
of adults are
worried or extremely worried about theft of online purchases
Customizable Checkout Controls
BRAND COVERED
Cover the fee for your consumers and show them the ultimate customer experience.
CUSTOMER COVERED
Automatically include the fee as part of the checkout cart ensuring all orders are properly protected.
CUSTOMER CHOICE
Let your consumer opt-in or out of the coverage for complete flexibility.
A straightforward pre-purchase process that improves your consumer loyalty and confidence.
How Stord Shipment Protection Works
1
Seamless E-Comm Checkout Flow
With customizable options, you can integrate Stord Shipment Protection into your existing checkout flow quickly and easily. Configure your protection in the cart, earlier in the shopping journey, to target higher attach rates. Configure your protection to be covered for all customers by you, or as an optional opt-in selection at Cart or Checkout:
- Cost of protection is automatically calculated based on the total value of the cart
- Orders with Stord Shipment Protection are automatically registered in Stord's OMS
- Choose where to insert the Shipment Protection offering in your checkout flow to match the experience you prefer
2
Fast Claims Process
Customers can file and track claims on your branded order tracking portal. This process takes seconds for the customer and ensures your brand message is maintained from start to finish.
- Self-service claims portal means automatic claim filing, bypassing your customer service team
- Track filed claims directly in Stord's OMS
- Review and easily create suitable responses to claims
3
Replacement Orders
As soon as a claim is submitted you can begin reviewing to determine the best course of action. You will receive the payout directly, granting you the ability to more quickly re-ship the products or reimburse your customer:
- Re-ship products before reimbursement for a better customer experience
- You are in control to issue fast refunds or ship replacement products with ease
Instant Notifications
Keep your customers updated on the status of the claim with automated and personalized emails. No confusion or added work on your customer support team.
Brand Analytics Dashboard
With Stord’s Shipment Protection you also get crucial insights into performance directly inside the Order Management System.
- Discover the number of orders with protection, and plot that trend over time
- Review the number of claims, approvals, and denials all at a glance
- Track performance with key metrics like impressions, add-to-cart rate, and more
With one click, Stord Shipment Protection boosts customer loyalty and
retention by providing an easy solution for loss, theft, and damage.
Now, customers can trust in your brand and know with absolute certainty that if
there is an issue with a package, they will have a smooth and rapid resolution.
Stord Shipment Protection is provided by U-PIC Insurance Services, Inc. under California Dept. of Insurance License #0E61972 through The Continental Insurance Company. Stord is a
service provider and not a broker of insurance or an insurance company. Statistics are estimates based on publicly available market studies.