Stord | 2024 Keynote
Stord Summit 2024 Keynote: The End-To-End Consumer Experience
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What makes a world class consumer experience. 4 critical components to success. (00:52)
Brands and consumers are in pain from inflation to increasing operational expenses. (03:55)
The ideal consumer experience. How to outcompete your competition and industry giants. (08:14)
Choosing the right systems to improve order routing, parcel rates, and fulfill effectively. (10:59)
Looking ahead to Stord’s expanding fulfillment offering and powerful new commerce enablement software solutions. (20:45)
Commerce Enablement For All Brands
End-To-End Consumer Experience
59% of US consumers are loyal to a brand for life, once that loyalty is earned. Earning that loyalty requires a massive undertaking across physical fulfillment and technology to enable your commerce and deliver a true end-to-end consumer experience.
This means you need flawless inventory records, intelligent order management and routing, real-time data and statistical modeling for demand planning, fast and effective final-mile, instantaneous communications with end consumers, and more. And you need to be able to do this for every order. Every. Single. Day.
For your brand to stand out from the crowded e-commerce market and outcompete the competition, you will need more than just an amazing product and resonant marketing. You need Stord.
[**Fulfillment**
Fulfillment customized to your brand powered by proprietary technologies. Everything you need from kitting to temperature controlled storage available across North America and Europe.
Learn More](/content/fulfillment/index.html) [**Last-Mile Optimization**
Optimize your last-mile costs without sacrificing consumer experience. Automatically downgrade service levels based on historical delivery data and always hit your delivery promise.
Learn More](/content/order-management-system/last-mile-optimization/index.html) [**Consumer Experience**
Power your pre-purchase through post-delivery with order notifications, improved tracking, enhanced estimated delivery dates, and more. Now you are prepared to always meet your consumer’s expectations.
Learn More](/content/consumer-experience/index.html)
Get 99% coverage in under 2 days via Ground
15% dwelling reduction - get packages to consumers faster
Reduce average delivery time by 1 day or more
Cart Conversion
Your customer journey starts not with your marketing or your product, but with your inventory accuracy and flows across every step of bringing that product to their doorstep. Your cart can be a leaky faucet, losing you customers due to shipping fees, slow delivery options, missing inventory, and more. Take control of your cart through technology driven commerce enablement tools.
Inventory Planning
Statistical models prevent costly out-of-stock through per-SKU demand forecasting based on historical sales, projected sales, and marketing initiatives. Hold only the inventory you need, when you need it, where you need it.
Shipment Protection
620 million packages disappear every year. This one-click solution ensures your end consumers have an easy claims and resolution process. Save CX time and earn more revenue while beating porch pirates.
Delivery Promise
Every time you deliver a package late, you run the risk of losing a customer forever. Communicate your delivery date clearly within the cart and automate any updates instantly to ensure you never break your promise.
Stord Facilities
- Strategically-placed facilities in eleven key nodes to cover all major markets
- Battle-tested capabilities and expertise supporting high-volume omnichannel brands
- 99% coverage in under 2 days
Stord Expanded Network
- Deeply-vetted, hand-selected facilities that meet Stord’s service standards
- Stord-powered technology and process deliver an exceptional experience
- Stord Warehouse Excellence Team on-site for customer onboarding experience
A note from Sean Henry
Thank you for watching my keynote from our Stord Summit 2024. Over the near-decade of assembling Stord’s physical fulfillment infrastructure and the underlying technologies that now enables over $5 billion in commerce per year, we have learned a simple truth: to build a lasting e-commerce company you absolutely must sweat the small stuff, and find partners you can trust to help because doing this alone is a truly daunting task.
If you are struggling to meet your consumer expectations at scale or want to see how Stord can improve your inventory data insights, carrier fees, cart conversion, shipment protection, expansion to Europe, or more, my team is here to help. We look forward to chatting with you soon.