Stord | Service Agreement - Terms & Conditions

Terms

Customer Terms

Vendor Terms

All Customer Service Agreements of Stord, Inc. and its Affiliates (collectively "Stord") are governed by the Stord Terms and Conditions, which cover Warehouse Services, Parcel Services, Freight Services, and Software Services in a single comprehensive document, the Consolidated Terms and Conditions. These Terms and Conditions apply unless the parties have agreed to different terms in a signed written agreement. Any changes are effective immediately upon publication at https://www.stord.com/terms-and-conditions.

Consolidated vs. Modular Terms

Effective February 14, 2026, Stord consolidated its Customer Terms and Conditions from a modular format into a single document. The substantive commercial and legal terms are the same across both structures.

For archived legal terms utilized prior to February 14, 2026, please see the links at the bottom of the page under Archived Terms.

Consolidated Terms and Conditions

General Terms

Stord’s General Terms apply to all Service Agreements and all Service Terms.

Service Terms

The following Service Terms apply to the extent Customer utilizes those Services through Stord.

Warehouse Service Terms

Parcel Services Terms

Freight Services Terms

Software Services Terms

Packaging Services Terms

Additional Terms

Stord Privacy Policy

Support

General Inquiries: Please contact Stord at help@stord.com if any questions arise.

Operational Failures: Customer responsibilities include reporting operational failures, incidents, problems, concerns, and complaints to: service@stord.com

HR Complaints: Complaints about Stord employees for code of conduct and/or performance issues should be reported to: complaints@stord.com

Software Services Support: help@stord.com

Privacy Questions and Concerns: Privacy@stord.com

Archived Terms

The following Terms and Conditions were in effect from March 9, 2022 to February 13, 2026